Last updated: December 2025
Order Processing Time
- All orders are processed and handed to the carrier within 1–2 business days (Monday–Friday, excluding U.S. federal holidays).
- Orders placed after 12:00 PM Pacific Time or on weekends/holidays begin processing the next business day.
- Same-day shipping is available for in-stock items ordered before 12:00 PM PT (Monday–Friday).
U.S. Domestic Shipping (Contiguous 48 States)
| Method | Estimated Delivery | Cost | Notes |
|---|---|---|---|
| Standard Ground | 3–7 business days | Free on orders $50+ | USPS – most popular option (U.S Warehouse Ship) |
| UPS Unavailable |
International Shipping
| Region | Estimated Delivery | Starting Cost | Notes |
|---|---|---|---|
| Canada | 7–14 business days | Free on orders $50+ | Tracked – Canada Post / DHL |
| Europe & United Kingdom | 8–18 business days | Free on orders $50+ | Tracked |
| Australia & New Zealand | 10–20 business days | Free on orders $50+ | Some items restricted (incense, oils) |
| Japan, Korea, Singapore, Asia-Pacific | 7–21 business days | Free on orders $50+ | Japan Post & DHL eCommerce |
| Rest of World | 10–30 business days | Free on orders $50+ | Contact us if your country isn’t listed |
Customs, Duties & Taxes (International Orders)
You are responsible for any import duties, VAT, customs fees, or brokerage charges in your country. These are not included in your order total and will be collected by the carrier or local customs upon arrival.
Order Tracking
You will receive a shipping confirmation email with your tracking number(s) as soon as your order ships. You can also track directly in your account under “My Orders.”
Lost, Delayed, or Damaged Packages
- U.S. orders – Fully insured. If lost or damaged, we reship or refund immediately.
- International orders – We provide proof of shipping and assist with claims, but liability transfers to the carrier once it leaves the U.S.
- Marked “Delivered” but missing? Wait 48 hours (carriers sometimes mark early), then contact us — we’ll resolve it quickly.
Shipping Restrictions
- Overnight and 2-Day services cannot be delivered to P.O. Boxes.
- Large or fragile items (furniture, statues, tatami, etc.) may ship via freight — you’ll see the option at checkout.
- Certain items (incense, essential oils, etc.) are restricted or prohibited in some countries (especially Australia/New Zealand).
Holiday & Peak-Season Delays
During Black Friday, Christmas, Golden Week (Japan), and other high-volume periods, processing and transit may take 2–5 extra days. We will notify you by email if significant delays occur.
Need Help?
- Email: support@kingzendo.com (replies within 12–24 hours, usually much faster)
- Live Chat: Available on the website 9 AM – 6 PM Pacific Time
- Phone: +1 +(818) 945-3669 (Monday–Friday, 9 AM – 5 PM PT)
Thank you for choosing King Zendo. We’re committed to getting your order to you safely and on time.