Last updated: May 2026
Order Processing Time
- All orders are processed and handed to the carrier within 1–2 business days (Monday–Friday, excluding U.S. federal holidays).
- Orders placed after 12:00 PM Pacific Time or on weekends/holidays begin processing the next business day.
- Same-day shipping is available for in-stock items ordered before 12:00 PM PT (Monday–Friday).
- Some surcharges apply for oversized items. Kingzendo retains the right to change shipping rates at anytime.
International Shipping
| Region | Estimated Delivery | Starting Cost | Notes |
|---|---|---|---|
| Canada & United States | 7–14 business days | Free on orders $50+ | Tracked – Canada Post / USPS |
| Europe & United Kingdom | 8–18 business days | Free on orders $50+ | Tracked |
| Australia & New Zealand | 10–20 business days | Free on orders $50+ | Some items restricted (incense, oils) |
| Japan, Korea, Singapore, Asia-Pacific | 7–21 business days | Free on orders $50+ | Japan Post & DHL eCommerce |
| Rest of World | 10–30 business days | Free on orders $50+ | Contact us if your country isn’t listed |
Customs, Duties & Taxes (International Orders)
You are responsible for any import duties, VAT, customs fees, or brokerage charges in your country. These are not included in your order total and will be collected by the carrier or local customs upon arrival.
Order Tracking
You will receive a shipping confirmation email with your tracking number(s) as soon as your order ships. You can also track directly in your account under “My Orders.”
Lost, Delayed, or Damaged Packages
- U.S. orders – Fully insured. If lost or damaged, we reship or refund immediately.
- International orders – We provide proof of shipping and assist with claims, but liability transfers to the carrier once it leaves the U.S.
- Marked “Delivered” but missing? Wait 48 hours (carriers sometimes mark early), then contact us — we’ll resolve it quickly.
Shipping Restrictions
- We do not ship to P.O. Boxes.
- Due to carrier restrictions, all premium lighters are shipped without lighter fuel. To use your windproof lighter, fill with genuine lighter fuel.
- Certain items (incense, essential oils, etc.) are restricted or prohibited in some countries (especially Australia/New Zealand).
Holiday & Peak-Season Delays
Orders are shipped Monday through Friday only, During Black Friday, New Year’s Eve, New Year’s Day, Good Friday, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas., Golden Week (Japan), and other high-volume periods, processing and transit may take 2–5 extra days. We will notify you by email if significant delays occur.
Rules:
Properly completed orders will be shipped according to the service guidelines listed above. Orders are properly completed after credit card authorizations are obtained and shipping address is confirmed. In addition, Kingzendo reserves the right to hold and/or cancel any order for suspected fraud. Orders that cannot be properly completed will be cancelled and the customer will be notified via email.
Multiple Addresses:
Unfortunately we are unable to split ship orders to different addresses. We are happy to ship your order where you need it to go, but you will need to place a separate order for each address that you need items shipped to. Shipping and handling rates, as well as applicable sales taxes, apply for each delivery address.
Need Help?
- Email: ad***@*******do.com (replies within 12–24 hours, usually much faster)
- Live Chat: Available on the website 9 AM – 6 PM Pacific Time
Thank you for choosing King Zendo. We’re committed to getting your order to you safely and on time.