Privacy Policy

Who We Are

KingZendo operates the online store available at www.kingzendo.com and acts as the business responsible for the personal information described in this Privacy Policy, except where another company independently determines how information is processed through its own service.

For privacy-related questions or requests, you may contact KingZendo using the information provided at the end of this policy.

Information We Collect

The information we collect depends on how you interact with KingZendo.

We generally do not request sensitive personal information such as government identification numbers, health information or precise financial account credentials unless necessary for a specific lawful purpose.

How We Collect Information

We may collect personal information:

• directly from you when you place an order, create an account or contact us;
• automatically when you browse or interact with KingZendo.com;
• from payment processors, shipping carriers or other providers involved in completing your transaction;
• from analytics, security, advertising or marketing technologies used on our website;
• from publicly available or lawful third-party sources where appropriate.

How We Use Personal Information

We may use personal information to:

• process, verify and fulfill orders;
• arrange shipping, delivery, customs documentation and order tracking;
• process returns, refunds and customer-service requests;
• create and manage customer accounts;
• communicate order confirmations, shipping updates and important service information;
• respond to product questions and support inquiries;
• protect our website, customers and payment systems from fraud, abuse and security threats;
• maintain business, accounting, tax and transaction records;
• understand website performance and improve our store, products and customer experience;
• send marketing communications where legally permitted;
• measure advertising and marketing effectiveness;
• comply with legal obligations and enforce our policies.

Lawful Bases for Processing

Where applicable data-protection law requires us to identify a lawful basis for processing, we may rely on one or more of the following:

Performance of a Contract

Processing necessary to accept payment, fulfill an order, arrange shipping, provide customer support or administer returns.

Legitimate Interests

Processing reasonably necessary to operate and improve our website, prevent fraud, maintain security, understand our customers and protect our business, provided those interests are not overridden by applicable privacy rights.

Consent

Where required, we may rely on your consent for certain marketing communications, non-essential cookies or similar technologies.

Legal Obligations

We may process information when necessary to comply with accounting, tax, customs, regulatory, court or other legal requirements.

Cookies & Similar Technologies

KingZendo.com may use cookies, pixels, tags, local storage and similar technologies to operate the website and understand how visitors interact with it.

These technologies may be used for:

• shopping-cart and checkout functionality;
• account login and security;
• remembering preferences;
• fraud prevention;
• website analytics and performance measurement;
• product and content personalization;
• advertising and campaign measurement.

Blocking certain cookies may prevent some website functions, such as account login, saved preferences or shopping-cart features, from working correctly.

When We Share Personal Information

KingZendo may disclose personal information to companies that help us operate our business and complete customer transactions.

These may include:

• payment processors and fraud-prevention providers;
• shipping carriers and logistics providers;
• website hosting and infrastructure providers;
• email and customer-communication providers;
• analytics and website-performance providers;
• advertising and marketing service providers;
• professional advisers such as accountants or legal advisers;
• government authorities or other parties when required by law or reasonably necessary to protect legal rights, safety or security.

These third parties may process information according to our instructions, their contractual obligations or their own applicable privacy policies, depending on the service.

Customer Review Invitations (Trustpilot)

After an eligible order has been marked as completed, KingZendo may share limited customer and transaction information—such as the customer’s name, email address, order reference, preferred language and relevant purchase or service details—with Trustpilot A/S for the purpose of sending a service review invitation and helping verify that any resulting review relates to a genuine customer experience.

Service review invitations are generally scheduled three weeks after order completion. We apply the same invitation rules to all eligible customers and do not select customers based on their expected satisfaction. We do not offer discounts, refunds, gifts or other incentives in exchange for reviews.

Participation is voluntary. Recipients may choose not to leave a review and may use the unsubscribe or opt-out options provided in the invitation. If a customer chooses to submit a review, Trustpilot will process the submitted review and related information in accordance with its own privacy policy and applicable terms.

For more information, please review Trustpilot’s Privacy Policy .

Advertising, Sale & Sharing of Personal Information

KingZendo does not sell personal information in exchange for direct monetary payment.

However, some privacy laws define terms such as “sale” or “sharing” more broadly than an ordinary financial sale. For example, certain advertising, analytics or cross-context behavioral advertising technologies may potentially fall within those definitions.

Where applicable law gives you the right to opt out of qualifying sale, sharing or targeted advertising, you may submit a privacy request to KingZendo.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, fraud prevention, accounting, tax, legal and dispute-resolution requirements.

Different categories of information may therefore be kept for different periods.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable law and legitimate recordkeeping requirements.

Data Security

KingZendo uses reasonable administrative, technical and organizational measures designed to protect personal information from unauthorized access, loss, alteration, misuse or disclosure.

Payment transactions may be handled through specialized payment processors using their own security controls.

No internet transmission, website or electronic storage system can be guaranteed to be completely secure. Customers should also protect their account passwords and avoid sharing login credentials with others.

International Data Transfers

KingZendo serves customers internationally. As a result, personal information may be processed in a country different from the country in which you live.

For example, information may need to be provided to payment processors, technology providers, shipping companies or other service providers operating in different jurisdictions.

Where required by applicable law, we seek to use appropriate safeguards for international transfers of personal information.

Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have some or all of the following rights:

• request information about personal data we collect and how it is used;
• request access to personal information associated with you;
• request correction of inaccurate information;
• request deletion of eligible personal information;
• request restriction of certain processing;
• request eligible information in a portable format;
• object to certain processing;
• withdraw consent where processing is based on consent;
• opt out of eligible targeted advertising, sale or sharing;
• opt out of marketing communications.

California Residents

Where California privacy law applies to KingZendo and your information, California residents may have rights including rights to know, access, correct and delete certain personal information and to opt out of qualifying sale or sharing.

EEA / UK Residents

Where applicable European or UK data-protection law applies, individuals may have rights including access, rectification, erasure, restriction, portability, objection and withdrawal of consent.

Submitting a Request

To submit a privacy request, contact: [email protected] .

Please clearly state that your message concerns a Privacy Request and describe the right you wish to exercise.

We may need to verify your identity before completing certain requests. This helps prevent unauthorized access to or deletion of another person’s information.

Privacy rights may be subject to legal exceptions. For example, we may need to retain certain transaction information to satisfy legal, accounting, fraud-prevention or dispute-resolution requirements.

Email Marketing & Communication Choices

If you choose to receive promotional emails from KingZendo, we may send information about products, collections, promotions, guides or related updates.

You may unsubscribe from promotional email by using the unsubscribe option provided in eligible marketing messages or by contacting us.

Even if you unsubscribe from marketing, we may still send transactional or service-related messages when necessary, such as order confirmations, payment notifications, shipping updates, security notices and communications relating to an existing purchase.

Children’s Privacy

KingZendo is a general-audience retail website and is not directed to children.

We do not knowingly seek to collect personal information from children in circumstances where doing so would violate applicable child-privacy laws.

If you are a parent or guardian and believe a child has provided personal information to KingZendo improperly, please contact us so that we can review the matter and take appropriate action.

Separate minimum-age requirements may also apply to the purchase or possession of certain products sold through KingZendo depending on the customer’s jurisdiction.

Third-Party Websites & Services

KingZendo.com may contain links to external websites, social networks, payment services, review platforms or other third-party services.

Those services operate independently and may collect or process information under their own privacy policies.

We encourage you to review the privacy practices of third parties before providing information directly to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or applicable legal requirements.

When we make changes, the updated policy will be posted on this page and the “Last Updated” date will be revised.

If required by applicable law, additional notice may be provided for material changes.

Contact KingZendo About Privacy

If you have questions about this Privacy Policy, our information practices or a privacy request, please contact:

KingZendo
23 South 8th Street, 95112, San Jose, United States

Email: [email protected]

Website: www.kingzendo.com

Contact Form: Contact KingZendo