Refund & Returns Policy

Return Eligibility

Subject to the exclusions and conditions described in this policy, KingZendo accepts return requests for eligible products submitted within 14 calendar days of delivery.

The delivery date shown by the applicable shipping carrier will normally be used to determine the beginning of the 14-day return period.

A return request must be submitted to KingZendo before the item is shipped back.

Condition Required for an Eligible Return

Unless the item arrived damaged, defective or incorrect, returned merchandise must be in substantially the same condition in which it was received.

An eligible return should include:

• an unused and unaltered product;
• original manufacturer or presentation packaging;
• manuals, cards, certificates and documentation originally supplied with the product;
• accessories, inserts, cases, pouches and other included components;
• original tags or protective materials where reasonably applicable;
• proof of purchase or the KingZendo order number.

Please handle collectible packaging carefully. Presentation boxes, sleeves, documentation and accessories may form part of the value of a collectible product.

Returns that are incomplete or show signs of customer use, misuse, damage or unauthorized alteration may be refused or may qualify for a reduced refund to the extent permitted by applicable law.

Items That Cannot Be Returned

The following products are generally not eligible for a change-of-mind return:

• lighters that have been filled with fuel;
• products that have been used, materially altered or damaged after delivery;
• engraved, personalized, customized or made-to-order products;
• humidors that have been seasoned, conditioned or used to store cigars;
• consumable products that have been opened or used, where applicable;
• products clearly identified as Final Sale or Non-Returnable before purchase.

These exclusions do not remove rights that may apply where an item is defective, damaged on arrival, incorrectly supplied or otherwise covered by mandatory consumer law.

Important Rule for Lighters & Fuel

All KingZendo lighters are shipped without fuel. This supports safe and compliant transportation under applicable carrier requirements.

Once a lighter has been filled with butane, lighter fluid or another fuel, it is considered used for the purposes of this return policy and may also become subject to hazardous goods transportation restrictions.

For those reasons, a lighter that has been filled with fuel is not eligible for a normal change-of-mind return.

Before filling a lighter, we recommend that you inspect:

• the model and finish;
• the external condition;
• the packaging and included accessories;
• dimensions and physical characteristics;
• whether the product received matches your order.

If you believe a new lighter is defective, contact KingZendo before filling, modifying or attempting to repair it whenever reasonably possible.

How to Request a Return

Please follow these steps before returning a product.

To start a return, email: [email protected]

Please include:

• your order number;
• the product you wish to return;
• the reason for the return;
• photographs if the product is damaged, defective or incorrect;
• any other information reasonably needed to identify the transaction.

Return Shipping Costs

Change-of-Mind Returns

When an eligible item is returned because the customer changed their mind, ordered the wrong product or otherwise no longer wants the item, the customer is responsible for return shipping costs.

KingZendo Error or Defective Product

If we confirm that the product was materially defective, damaged before or during delivery, or incorrectly supplied, KingZendo will arrange or reimburse reasonable return shipping as appropriate.

Original Shipping Charges

Original shipping charges are generally non-refundable for a change-of-mind return.

Where the return results from a confirmed KingZendo error, defective product or another circumstance requiring reimbursement under applicable law, appropriate original shipping charges will also be addressed.

Refunds

Returned merchandise is inspected after it reaches the authorized return destination.

When the return is approved, KingZendo will normally initiate the eligible refund to the original payment method within 7–10 business days.

You will receive confirmation when the refund has been initiated.

After KingZendo issues the refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account. This processing time is controlled by the financial institution rather than KingZendo.

Refund Amount

For an approved standard return, the refund generally covers the purchase price actually paid for the eligible returned merchandise.

Original shipping charges, international duties and third-party currency-conversion charges are not normally refunded for a change-of-mind return.

Restocking Fees

KingZendo does not charge a standard restocking fee for an eligible return that is received complete, unused and in accordance with this policy.

This does not prevent a return from being refused or an appropriate deduction being considered, to the extent permitted by law, where a customer returns merchandise damaged, incomplete, altered or materially diminished in value through handling beyond what is reasonably necessary to inspect the product.

Damaged, Defective or Incorrect Items

If your order arrives damaged, appears defective or contains a product different from what you ordered, please contact KingZendo as soon as reasonably possible.

Please provide your order number and clear photographs of:

• the affected product;
• the shipping box;
• internal protective packaging;
• shipping labels where relevant;
• the visible damage or incorrect item.

Please keep the product and all packaging until KingZendo advises you how to proceed.

Where we confirm a damaged, defective or incorrect item, we may offer an appropriate replacement, repair solution or refund depending on the circumstances, product availability and applicable consumer rights.

Confirmed KingZendo errors or eligible defective/damaged returns will not require the customer to bear reasonable return shipping costs.

Exchanges

Exchanges may be available for certain eligible products, but they depend on current inventory and shipping eligibility.

Collector editions and limited-production items may sell out before a return is received, so an identical replacement cannot always be guaranteed.

In some situations, the most practical solution may be to refund an approved return and allow the customer to place a new order for the preferred item.

Please contact KingZendo before returning an item if you would prefer an exchange.

International Returns

International customers may submit an eligible return request within the same 14-calendar-day period after delivery, subject to this policy and any applicable laws.

For a normal change-of-mind international return, the customer is responsible for:

• return shipping charges;
• appropriate packaging;
• tracking and return-transit arrangements;
• customs or administrative charges arising from the return, where applicable.

Customs declarations must accurately identify the returned merchandise and comply with applicable law.

Import duties, taxes or brokerage charges previously paid directly to a government authority, customs authority or third-party carrier are generally not collected by KingZendo and therefore cannot normally be refunded by KingZendo.

Depending on the destination, you may be able to request reimbursement of certain import charges directly from the relevant authority. Eligibility is determined by that authority.

Order Cancellations

If you would like to cancel an order, contact KingZendo as quickly as possible.

We will attempt to cancel an order that has not yet been processed or handed to the carrier, but cancellation cannot be guaranteed once fulfillment has begun.

If an order has already shipped, you may need to receive the shipment and follow the normal return process.

If KingZendo cancels an order because the merchandise cannot be supplied or shipped, any amount collected for the unfulfilled merchandise will be refunded appropriately.

Return Packages Lost in Transit

Customers arranging their own return shipment should use a reliable tracked shipping service and retain proof of postage and tracking information until the return is completed.

KingZendo cannot approve a merchandise refund for a customer-arranged return that does not reach the authorized return destination, except where responsibility for the loss legally rests with KingZendo.

For higher-value collectible items, insured return shipping is strongly recommended.

Your Consumer Rights

This Refund and Returns Policy describes KingZendo’s general commercial return policy. Depending on your location, additional statutory consumer rights may apply.

Nothing in this policy is intended to exclude, restrict or replace warranties, remedies, refund rights or other consumer protections that cannot lawfully be waived.

Where a mandatory consumer-protection rule conflicts with a provision of this policy, the mandatory legal requirement will apply to the extent required by law.

Contact KingZendo

For a return request, damaged order, refund question or other customer-service matter, please contact:

KingZendo
23 South 8th Street, 95112, San Jose, United States

Email: [email protected]

Contact Form: Contact KingZendo